Shipping policy

Delivery areas. We currently deliver to Lithuania, Latvia and Estonia.

Delivery charge. Delivery is free for all orders, regardless of the order value.

Order processing. Orders are prepared within 1–2 business days of receipt of payment. Processing of orders placed at weekends or on public holidays begins on the next business day.

Delivery methods. At checkout you can choose delivery to a pick-up point / parcel locker or courier delivery to your home. The available carriers are offered automatically based on your address.

Delivery times. After dispatch: Lithuania – 1–2 business days · Latvia and Estonia – 2–4 business days. These times are indicative and depend on the carrier.

Parcel tracking. Once your order has been dispatched, you will receive a tracking number by email, which you can use to follow your parcel’s journey.

Uncollected parcels. Parcels delivered to a pick-up point must be collected within the period specified by the carrier. An uncollected parcel is automatically returned to us; in that case we will contact you to arrange re-dispatch at your expense.

Damaged or lost parcels. If your parcel arrives damaged or does not reach you within the stated time, write to us at info@akilabeauty.com — we will find a solution (we will resend your order or issue a refund).

Delivery address. Before confirming your order, please check your address: we are not responsible for delivery to an incorrectly entered address. If you notice a mistake, contact us without delay — if the parcel has not yet been dispatched, we will correct the address.

Returns. The return of goods is governed by our Return Policy. The address given in our company details is not the address for returning goods: please contact us first for further instructions.

Akila Beauty, MB · Company code 307498186 · Grūdų g. 33, LT-11302 Vilnius, Lithuania