Shipping policy

Delivery areas. We currently ship to Lithuania, Latvia and Estonia.

Shipping costs. Shipping is free on all orders, regardless of order value.

Order processing. Orders are prepared within 1–2 business days of payment being received. Orders placed at the weekend or on a public holiday are processed on the next business day.

Delivery methods. At checkout you can choose between delivery to a parcel shop / parcel locker and courier delivery to your door. Available carriers are offered automatically based on your address.

Delivery times. After dispatch: Lithuania 1–2 business days · Latvia and Estonia 2–4 business days. These times are indicative and depend on the carrier.

Tracking. As soon as your order is dispatched, you will receive a tracking number by email so you can follow your parcel.

Uncollected parcels. Parcels sent to a parcel shop must be collected within the period specified by the carrier. An uncollected parcel is automatically returned to us; we will then contact you to arrange a new shipment, the cost of which is payable by you.

Damaged or lost parcels. If your parcel arrives damaged or does not arrive within the stated time, write to us at info@akilabeauty.com — we will find a solution (reshipment or refund).

Delivery address. Please check your address before confirming your order: we cannot be held responsible for delivery to an incorrect address. Contact us immediately if there is a mistake — if the parcel has not yet been dispatched, we will correct it.

Returns. Returns are governed by our Return Policy. The address given in our legal notice is not a return address: please contact us first for instructions.

Akila Beauty, MB · Company code 307498186 · Grūdų g. 33, LT-11302 Vilnius, Lithuania